FAQ

Absolutely! ! ! Our security software (SSL) is an industry standard and one of the best software for secure business transactions today. It encrypts your credit card number so that it cannot be read when the information is transmitted over the Internet.

There are several points: One. Although we will start processing your order as soon as you place the order, it may take a few days for the boutique/designer to process the shipment and display it in the tracking system, so please be sure to check back on the next working day. If you Still missing information, please send an email to inchgrass@live.com, we will be happy to help you. In rare cases, the package may be delayed when it passes through customs. Due to security regulations, we cannot access any other information during processing, so please stay vigilant if this happens. If you encounter this frustrating issue, please feel free to send an email to inchgrass@live.com. We also recommend registering directly for updates...

Please note that all fees will be processed in U.S. dollars and may differ from the amount shown in local currency due to exchange rates. For more information about currency exchange rates and fees, please contact your bank.

Our goal is to ship as soon as possible! We ship from China, and orders placed before 1:30 pm will usually be shipped within 2 working days. During periods of high demand, the processing time of our warehouse may take 3 working days. After your order is shipped, you will receive an email with tracking information so you can check the delivery status.

When you receive the mail after delivery, until you receive the goods, we do not support canceling or changing the order during this period. After receiving the goods, you can apply for a return or exchange. You will be responsible for the freight for the return and exchange of the intermediate demand. If you have any other questions, you can send an email to inchgrass@live.com and we will try our best to deal with your request.

If your payment is not approved, please check the following items: 1. If your credit card is rejected, there may be several reasons: there is no available funds in the card, you have entered the wrong CSV security code, the card has expired, you have entered the wrong billing information, the card does not allow online shopping ( The card does not exist for purchase), there are reservations on the card. In any case, by calling your card issuer, they can tell you why the card was rejected. Solution: Try a different credit card or try PayPal as your checkout method (they accept VISA, MasterCard, American Express, and Diners Club. If none of these apply, please contact us inchgrass@live.com and we will be happy to help you!

Sorry, we currently do not support this service plan.

within 30 days after the order date, original condition: available for resale, unused or undamaged in the original packaging.

Once you notify us, you would like to return the product via email contact. We will send you a link via email to initiate a simple return process.

Our complete return policy is located at the return link at the bottom of the website

You can find our refund policy through the link. The refund will be returned to the same card you used to place your order with us, and will be returned to you through a return transaction. Please allow 3-5 days for the funds to appear in your account.

If you are under the age of 18 and have registered an account on this website, you have the right to request the deletion or concealment of the unwanted data that you publicly publish on this website. Of course, you will never receive any promotion and new product emails in our store.

Our products are self-produced and sold. Our garment factory has nearly 20 years of experience and has a good reputation for quality.

The blanket should be the bedding that every family has. Suitable to be taken out during the season. However, many people do not know how to clean blankets and other materials. So, can the blanket be used? How about washing with a washing machine? Cleaning steps: 1. Soaking: soak in detergent for about half an hour to achieve the effect of dust removal; 2. Rubbing: rub with hands or lightly step on with feet, not brush or rubbing hard; 3. Rinse: rinse with water 2 -3 times, no need to wring dry and then rinse; 4. Dehydration: Pour out the bath water after washing, do not twist the blanket with your hands or feet to avoid deformation; 5. Drying: Put the blanket in the bathtub to dry dripping water, do not use the washing machine Dehydration; 6. Gently brush the blanket: dry the blanket in the sun, while gently brushing the blanket with a soft brush to maintain the softness and elasticity of the blanket. Daily care steps: 1. In daily care, the dust on the upper blanket can be removed by shaking and flapping; 2. If the blanket is partially stained with oil and water is difficult to clean, then you can use mild alkaline mildly locally Wipe gently with detergent, and then gently wipe clean with a white towel with strong absorption power dipped in warm water of about 40 degrees Celsius; 3. Don't panic when encountering a wide range of dirt, adjust the washing machine to a gentle level, add acid or weak Alkaline mild detergent stirs evenly, then gently wash with water, and dry the water before drying. Note: Regardless of the material of the blanket, we recommend that you wash it by hand, because the high-speed rotation of the washing machine will destroy the fiber structure of the blanket, causing the blanket to deform and harden, and seriously damage the service life of the blanket.